Privacy Policy

Last updated: January 2026

RenovaConsults™ (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website, submit an enquiry, or engage with our services.

1. Who We Are

RenovaConsults provides enquiry generation, enquiry verification, and consultation support services for UK-based bathroom renovation companies.

If you have any questions about this policy, you can contact us at:

Email: [email protected]

2. What Personal Data We Collect

We may collect and process the following personal data:

Name
Email address
Telephone number
Postcode or general location
Project details submitted through enquiry or contact forms
Communication records, including email, SMS, WhatsApp, or call notes
Website usage data, including cookies and analytics data

We do not intentionally collect sensitive personal data.

3. How We Collect Data

We collect personal data when you:

Submit a form on our website
Contact us by email, phone, or messaging platforms
Engage with our advertising or enquiry processes
Use our website through cookies or similar technologies
Speak with us as part of an enquiry verification process

4. How We Use Personal Data

We use personal data to:

Respond to enquiries
Verify homeowner renovation enquiries
Assess whether an enquiry matches agreed project criteria
Share relevant qualified enquiries with bathroom renovation companies
Support the arrangement of quotes, surveys, or consultations
Communicate about our services
Improve our website, campaigns, and internal processes
Comply with legal or regulatory obligations

We only use personal data for legitimate business purposes related to our services.

5. Lawful Basis for Processing

Under UK GDPR, we process personal data based on one or more of the following lawful bases:

Consent
Legitimate interests
Contractual necessity
Legal obligation

Where consent is required, it may be withdrawn at any time.

6. Sharing of Personal Data

We may share personal data with:

The bathroom renovation company relevant to a qualified or proposed enquiry
Service providers who support our operations, including CRM, scheduling, communication, website, and analytics providers
Regulatory or legal authorities where required by law

We do not sell personal data or share it with unrelated third parties.

7. Data Retention

We retain personal data only for as long as necessary to:

Deliver our services
Manage enquiries and communications
Maintain business, compliance, or legal records

Personal data is securely deleted or anonymised when it is no longer required.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure, and we cannot guarantee absolute security of data transmitted online.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details in this policy.

10. Cookies

Our website may use cookies and similar technologies to support website functionality, analytics, and performance tracking.

For more information, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

12. Contact

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: [email protected]